Privacy Notice

Privacy
At Chota DON (Pty) Ltd, we respect your privacy and are committed to maintaining it. Full details of our privacy policy are given below. In the event that we make any changes to the policy, the information below will be updated immediately.

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to the website

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet, the date and time you access the Site, the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

To administer your account and may disclose your details to our third party service providers for the purpose of processing your order. • And, from time to time, to inform you by email about services, promotions and special offers. • We will contact you by telephone or email if there is a query regarding your order.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

Payment Details
Chota DON (Pty) Ltd do not hold or store customer’s payment information. We use Third Party’s merchant account services which are of the top name in ecommerce business. All transactions at chotadon.com have been processed using SSL(Secure Socket Layer) which is an industry standard and send an information directly to banking networks for authorization and all this information is hidden from any of the staff at chotadon.com.

Please Note
We will never ask for a customer to confirm any account or credit card details via email and if you receive an email claiming to be from chotadon.com asking you to do so then please ignore it and do not respond.

Disclaimer of Warranty
The contents of this site are provided as is without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called Providers, assume no responsibility for errors or omissions in these contents

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product Availability
Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched within 2 days provided payment is validated/received before 14H00 hours.

Should the product not be in stock please allow 10 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse.

Every effort is made to effect shipment of your order timorously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence we will contact you via email and provide a revised shipping schedule.

Delivery Policy
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Shipping
South Africa counter to counter

Free Shipping for order over Rand 999.99
And Flat Rate of Rand 199.99


Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Undeliverable packages
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order processing
Order processing will not begin until we receive a confirmed order, full payment and the payment is cleared by the bank.

Refunds/returns Policy
Should you for any reason wish to cancel your purchase you will be liable for a 5% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged and in the original packaging within 14 calendar days.

*Note. Chota DON (Pty) Ltd. recommends that you use Our Couriers for all returns as it offers shipment tracking through a 24 hour customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.

International customers should make use of a courier that offers:

Shipment tracking
Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.
Disclosure of outlet country at time of payment



Contact Details

South Africa
Company name: Chota DON (PTY) LTD
Registration number: 2013/112879/07
Physical address: P O Box 96582 Brixton 2019
E-mail address: info@chotadon.com
Phone numbers: +27 11 837 2813


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